About - TEND

About

Tend is a concierge service and luxury property rental company specializing in managing and promoting exclusive properties in Muskoka and Collingwood. We provide bespoke luxury services for property owners and property renters while cultivating lasting relationships among our clients. TEND delivers the peace of mind our clients require, and our team members strive to work hard for everything our clients have worked so hard for. Our passion for tending to our clients every need and desire ensures we hire the best, live our vision and values, and create excellent guest experiences. We continue to go above and beyond to provide personal and attentive expertise for all property partners, guests and service providers. Our attentive care for your investment is our number one priority. Our dedicated Guest Experience Manager will remain a direct point of contact for each guest to build a unique relationship and experience for their stay based on their needs and preferences. Our property management team is accessible and on-call to care for our properties and all of our renter’s needs. We work exclusively with a wide range of top-tier local partners to ensure quality service beyond expectations for our property partners and guests.

Team

Our TEND Management team comprises individuals with skills in various areas of expertise, including luxury rentals, hospitality services, operations, live events, guest experience and more. We bring seasoned entrepreneurial skills to create a unique and intuitive operation. Our wide range of backgrounds and experiences with high-end client management brings us together as a whole and sophisticated team of professionals to meet and exceed all of our client’s expectations.

Andy MilovanovicPresident/Co-Founder

As Co-founder and President of TEND, Andy brings a reliable, service-based approach to all TEND clients. His familiarity with the region and ability to deliver consistent connections create a synergy beyond expectation; the TEND experience.

TEND Services was founded with experience in mind. Growing up with a family cottage in Haliburton, Ontario, Andy turned his summer passion for water sports into a successful business. Co-founding Muskoka Wake in 2011 after working as a semi-professional wakeboard athlete, Andy has been the visionary behind many unforgettable experiences over the last decade.
Andy owns a rental property on Lake Muskoka, where he experiences the rental management processes and pressures firsthand. Andy also owns multiple Muskoka commercial properties and businesses and is a recognized professional in the area. He has established rapport with local residents and seasonal cottagers alike and brings a robust knowledge of quality services and intimate knowledge of the surrounding areas and amenities.
He aims to build trust with any TEND endeavour, recognizable as an all-inclusive and considerate concierge provider, defined by access to superior quality properties and experiences. By sharing his exclusive access with the TEND family and continually fostering solid relationships and repeat clients, Andy builds on the foundation of TEND Services and his passion for the area, creating lifelong memories and extraordinary experiences.

Dale HallmanProperty Manager

Founder and owner of Beckendale Services in Port Carling, Dale Hallman brings considerable expertise and leadership to TEND property management.

With ten years of extensive property management experience and over 21 properties, Dale is a precious asset to the TEND team, providing absolute peace of mind and trust regarding your property.
Dale is well versed in the varied aspects of maintaining large-scale, seasonal or rental-specific properties, including cottage check-ins, watercraft and dock maintenance, groundskeeping, flower and garden care, snow removal, brush removal, minor to significant property repairs, as well as any other tasks that come with consistent or specialized property upkeep. As TEND Property Manager, Dale ensures the level of care consistent with client expectations.
Dale’s experience with Muskoka property care has generated a thorough knowledge of the landscape and natural environment, as well as the local resources and contacts necessary to deliver consistent service year-round. The TEND commitment to quality service is evident in every property aspect Dale manages.

Rebecca HallmanGardening and Grounds Specialist

Rebecca is a Port Carling local with nearly a decade of experience in property management, maintenance and horticultural design.

As a Gardening and Grounds Specialist, she works closely with the TEND team of employees to provide guests with the ambiance of their dreams. Design accuracy and attention to detail are consistently achieved and lovingly maintained. Rebecca’s horticultural knowledge and familiarity with the area have been an asset in the training and development of our gardeners here at TEND. Rebecca oversees all gardening and care of your TEND property or grounds services.
Maintaining properties year-round is an essential aspect of annual or seasonal enjoyment – Rebecca takes pride in the planning and execution of your grounds to ensure your property is cared for year-round. Rebecca’s top-quality service and client satisfaction lend themselves to a well-cared-for, thoughtful landscape and beautiful delivery of the TEND experience.

Jocelyn Coutureaccounting, payroll, and human resources

J is a highly experienced and versatile professional with many years of experience in accounting, payroll, and human resources.

She brings a wealth of expertise and knowledge to her role at TEND Services, where she serves as a vital team member.
In addition to her professional skills, J is known for her love of adventure and exploration. She enjoys spending time with her family, exploring Georgian Bay on their boat and taking in the area’s natural beauty.
As a member of the TEND Services team, J’s role encompasses a wide range of responsibilities, including human resources, accounting, and concierge services. She works closely with all departments to ensure that the company runs smoothly and that all clients receive the highest level of service possible.
J’s dedication, expertise, and commitment to excellence have made her an invaluable member of the TEND Services team. Her extensive knowledge and experience in accounting, payroll, and human resources, coupled with her friendly and professional demeanour, make her a trusted advisor to clients and colleagues.

Michelleoffice administrator

Michelle is a highly skilled and experienced office administrator at TEND Services with a proven track record of ensuring the smooth and efficient running of the company’s day-to-day operations.

As an expert in customer service, she brings a wealth of experience to her role, working closely with all departments to ensure that clients receive the best possible service at all times.
Michelle’s exceptional organizational skills and attention to detail have been instrumental in helping TEND Services to grow and thrive.
As office administrator, Michelle works diligently to ensure that all administrative tasks are completed efficiently and accurately and works closely with all departments to ensure that all processes run smoothly.
Michelle’s expertise in customer service is evident in every aspect of her work. She is committed to providing outstanding service to all clients and works tirelessly to ensure their needs are met and exceeded. Her friendly and professional demeanour and exceptional communication skills make her a valuable asset to the team at TEND Services.

Isabellecustomer service and hospitality

Isabelle is a talented professional with a diverse skill set in customer service and hospitality.

She brings a wealth of experience and expertise to her Cleaning and Maintenance Coordinator role at TEND Services.
Isabelle’s passion for creating exceptional customer experiences and eye for detail makes her an invaluable team asset. Her background in customer service and love for interior design and decorating enables her to ensure that every client’s needs are met with the utmost care and attention to detail.
As the Cleaning and Maintenance Coordinator at TEND Services, Isabelle oversees the company’s cleaning and maintenance operations. She works tirelessly to ensure that all properties are kept in pristine condition and that every client is satisfied with the service they receive.
Isabelle’s experience and work dedication have earned her a reputation for excellence among clients and colleagues. She remains committed to delivering the very best for every client.

FEATURED rentals

Silverhaven

This 3 + 1 Bedroom, 2 Bath cottage is just minutes from the quaint village of Port Carling. It is located on a quiet spring fed lake which is great for swimming and water activities

Details

$4,000 - $8,100 / week

Prices start at: $571.43 per night (+taxes and fees)

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The Keeler Lakehouse

This gorgeous Cape Cod style lake house is updated with beautiful modern decor. It feels homey and modern at the same time

Details

$12,000 - $16,500 / week

Prices start at: $1,714.29 per night (+taxes and fees)

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What our clients are saying about us

I booked a birthday party for my husband with Tend and the whole process was very smooth. They allowed me to be as hands on as I wanted to in the planning process but took care of everything down the the very last details. It was great to be able to fully enjoy the party and not have to play host. Thank-you Tend.

Angela H.

Michelle and the Tend staff were very responsive and accommodating. The whole team from booking to activities to departure were genuinely invested in making our vacation the best it could be.

The Bruce Family

One of our favourite family vacations to date. Thank you Tend.

Kalya H.

Thank you Tend Services for the most amazing vacation! We rented a beautiful cottage that worked out perfectly. Very relaxing and luxurious. We also booked a water sports day and a private chef through Tend and loved every minute of it. Overall, a great 2 weeks.

Aaron C.